The information below will help you ESTIMATE your shipping costs.
Your actual shipping cost is determined at checkout and will vary based on the items in your order.

    * How do you determine shipping charges for domestic addresses?
    * Do you charge extra to ship to domestic addresses outside the continental United States?
    * May I view a comparison chart of your domestic shipping rates?
    * How do you determine shipping charges for international addresses?
    * What happens to my shipping charges if I return an item?
    * What else should I know about your shipping rates?
    * Do you have a page where I can wade through complex legal jargon?


How do you determine shipping charges for domestic addresses?

    Addresses inside the United States, its territories, and US military post offices are considered domestic addresses. The shipping rates for domestic orders under $250 are determined by the shipping type and order total. Rates for orders over $250 are determined by shipping type and weight. The USPS Priority Mail shipping flat rate is $12.99. Priority Mail shipping is not available for all orders. Please select this option only if specifically directed to do so.
 

Do you charge extra to ship to domestic addresses outside the continental United States?

    We do not charge extra for ground shipping to domestic addresses. Most express shipping rates to Alaska, Hawaii, Puerto Rico, and the US Territories are only $3 higher than our standard domestic rates. Express shipping is not available to APO/FPO addresses.
 

May I view a comparison chart of your domestic shipping rates?

    Order Total     Standard Ground     Two Day Air     Next Day
    $0-10                 $4.99                       $13.98         $19.98
    $10-25             $6.99                         $15.98         $21.98
    $25-50             $7.99                         $16.98         $22.98
    $50-75             $8.99                         $17.98         $23.98
    $75-100           $9.99                         $18.98         $24.98
    $100-150         $10.99                        $19.98         $25.98
    $150-200         $12.99                        $21.98         $27.98
    $200-250        $13.99                         $22.98         $28.98
    $250-350         $16.99                        $25.98         $31.98
    Over $350     By Weight     By Weight     By Weight


How do you determine shipping charges for international addresses?

    Addresses OUTSIDE the United States, its territories, and US military post offices are considered international addresses. You must select International Shipping when shipping to international addresses. International shipping charges are based on the delivery location and the weight of the package. In addition to the shipping costs provided at checkout, the recipient is responsible for all customs fees including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery. The carrier will usually attempt to collect these charges at the time of delivery.
  

What happens to my shipping charges if I return an item?

    Our standard returns policies apply. When approved and you return an item, we will issue a full refund less shipping charges. When you exchange one item for another of equal or lesser value, we will not usually charge to ship your return item to a domestic address. You might have received a pre-paid return shipping label on your packing slip.


What else should I know about your shipping rates?

    Please visit these related pages for more information: shipping, returns.
Shipping Rates


Do you have a page where I can wade through complex legal jargon?

    No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.

Need to return an item?

• Does my merchandise qualify for a return?
• Are there any exceptions to the qualifications listed above?
• How can I return items that qualify?
• What if I want to return an item, but no longer have my invoice?
• How can I receive expedited returns processing?
• What else should I know about this?
• Do you have a page where I can wade through complex legal jargon?

Checking to see if your merchandise qualifies for a return is as easy as answering 1-2-3 simple questions.

1. CONDITION: Are all parts of merchandise still in original, brand-new condition, showing no sign of customization, wear, or use of any kind? If returning a video, CD, DVD, calendar, or game, is it still unopened and sealed inside its plastic wrap? If returning apparel, it is still plain, not customized with a name, number, or badge of any kind? ___ YES ___ NO

2. COMPLETENESS: Have you enclosed all the original tags, badges, plastic wrap, box, wrench, etc. that arrived with your merchandise? If the item arrived as a set, have you enclosed all parts of the set, tops, bottoms, inserts, etc? ___ YES ___ NO

3. RECENCY: Was the merchandise delivered less than 30 days ago? ___ YES ___ NO

If you have answered NO to any of the questions above, please do NOT attempt to return your merchandise, as we will not be able to process your return and cannot ship the items back to you.

If you have answered YES to ALL of the questions above, please follow the steps below to return your merchandise. Please contact us for assistance in returning large or heavy field equipment, or if you require special assistance in returning incorrectly shipped or defective merchandise.

Are there any exceptions to the qualifications listed above??

If you believe you have received the wrong item or a defective, we will extend your returns period to 30 days while we work with you to get you a replacement. We do not necessarily expect a defective item to be in original condition. We expect it to show signs of normal usage consistent with its purpose. If we mistakenly sent the wrong item, you must send it back in new condition for us to be able to send the correct item. Customized items are non-refundable but are still subject to the same quality guarantees are the rest of our merchandise.

How can I return items that qualify?

Sending your items back is as easy as taking 1-2-3 simple steps.

1. INFORMATION: Complete the returns section on the back of your invoice. You can print another invoice from your confirmation email if the original invoice is not available. Enclose payment if the amount of your exchange will exceed the amount of your replacement. International Orders Only.  Enclose credit card billing information or money order in US fund for $15 USD to ship international exchange items.

2. SHIPPING: Select a shipping method that will guarantee delivery, and send your Return to:  Pacific Athletics & Rugby Supply, 4525 Florida Street, Unit 11, San Diego, CA 92116. If a return label arrived in the bottom left of your packing slip, you may use it to for an additional fee return your item.

3. PROCESSING: Allow approximately 1-3 weeks after your return arrives back at our location to receive your replacement item or refund (less shipping costs). We do not usually charge to ship domestic exchange items back to you via standard ground shipping.

What if I want to return an item, but no longer have my invoice?

If you no longer have your invoice or if the back of your invoice is blank, you can print a copy of our online return form. Please be sure to include all relevant order and contact information including a daytime phone number.

How can I receive expedited returns processing?

Just contact us by phone to place a new order, and we will apply a ground shipping credit to your replacement order. Return shipping back to you is absolutely FREE if your shipping address is in the U.S. If you need expedited shipping, you pay only the upgrade fee. Then you can send your original item back for a refund anytime within 30 days of when you received it. When the original item arrives, we will issue a refund of your purchase price less shipping costs. This option gets the replacement item to you the fastest.

What else should I know about your returns policy?

Please visit these related pages for more information: returns, shipping, domestic, international.

Do you have a page where I can wade through complex legal jargon?

No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.